Working collaboratively: building partnerships between internal teams and external vendors to launch and maintain accessible experiences (lecture session)


Presented at 10:30am in Standley I Lab on Friday, November 16, 2018.



  • Elizabeth Linnetz, QA Analyst, Primacy
  • Tyrone Mitchell, Senior Front End Developer, Primacy

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference


In this session, we share the steps to building successful partnerships with vendors, internal developers, and authors to design and maintain accessible websites or apps. Our discussion provides solutions for common problems accessibility teams regularly encounter.


Today, designing accessible digital experiences requires more collaboration than ever before. Experience has taught us that clients and vendors are often in need of education in what accessibility entails, from content authors and interface designers to project managers and technologists. Teamwork and process are critical to achieving long-term success. This session delves into the dynamics of building successful processes and collaboration among internal teams, clients, vendors, stakeholders and developers. Further, we discuss how establishing the right collaboration up-front with all your stakeholders can result in a long-term commitment to inclusive design. In this session, we explore two contrasting case studies that examine the importance of client buy-in. In one case, the client leadership fully supported accessibility efforts. In the second case, the leadership expected a one-time engagement with no follow-through.


  1. Widgets are not always accessible out-of-the-box.
  2. Clients and vendors may both require accessibility education.
  3. Partnership between accessibility team and leadership is critical for long-term success.

Disability Areas

All Areas

Topic Areas

Administrative/Campus Policy, Uncategorized, Web/Media/App Access

Speaker Bio(s)

Elizabeth Linnetz

Elizabeth leads Primacy’s accessibility practice, working across teams to infuse Primacy’s projects with accessibility expertise from strategy and design through development and testing.

Tyrone Mitchell

Tyrone has spent the last 19+ years bringing rich, design-driven experiences to life on the Web. All with an eye on realizing the highest degree of accessibility. For the past two years, he has specifically focused on performing accessibility remediation, making immersive experiences accessible to everyone.