Usability and Accessibility have a conversation: how accessibility and UI/UX teams can collaborate for more inclusive products

Presented at 10:30am in Waverly on Friday, November 18, 2016.



  • Jiatyan Chen, Online Accessibility Program Manager, Stanford University

Session Details

  • Length of Session: 1-hr
  • Format:
  • Expertise Level: Expert
  • Type of session: General Conference


Provides an overview of usability concepts and technique, and how accessibility and UI/UX teams may collaborate to develop better inclusive products.


Online accessibility is closely related to usability, but so far it has been disability services trying to clap with one hand. This presentation attempts to introduce productive ways where accessibility and usability experts may work together, by exploring the rational, approaches and methods of both camps. We will start with Jesse James Garrett's model of User Experience and examine where accessibility and usability may dovetail. Topics covered user research, information architecture, persona, wireframes, visual design and user testing. By understanding more about each other, we may better navigate each other's challenges and help each other solve problems more effectively


  1. usability methods
  2. user interface design
  3. negotiation strategies

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing, Mobility, Vision

Topic Areas

Administrative/Campus Policy, Web/Media/App Access

Speaker Bio(s)

Jiatyan Chen

Jiatyan Chen is the Stanford Online Accessibility Program (SOAP) Manager, providing directions and resources to improve the accessibility and usability of Stanford's websites and courses. She has experience in web, course, and interactive media design and production. Her interests are usability, problem solving, learning and leadership, and she has a background in computer science and digital media arts.