The California State University Accessible Procurement Process from Multiple Perspectives


Presented at 2:15pm in Westminster III on Wednesday, November 14, 2018.



  • Dawn Okinaka, ATI Accessible Technology Specialist, California State University, Office of the Chancellor
  • Leon McNaught, Accessible Technology Initiative Coordinator PL-003B, California State University, San Bernardino
  • Christine Fundell, Lead Accessibility Specialist, CSU San Bernardino
  • Lin Mahoney, Accessibility Manager, McGraw-Hill Education
  • Lauren Trimble, User Advocacy and Accessibility Specialist, ITHAKA
  • Tiffany Saulter, Product and Application Support Specialist, ITHAKA
  • Mary Finer, Product Manager, ITHAKA

Session Details

  • Length of Session: 2-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference


Participants will gain an overview of the California State University (CSU) accessibility review process from the CSU and vendor perspectives. Learning outcomes include basic components of a Critical Accessibility Review, strategies for working with vendors to obtain meaningful accessibility documentation, and changes from the vendor prospective.


California State University (CSU) Chancellor's Office and CSU San Bernardino will discuss our Procurement Process. McGraw-Hill Education and ITHAKA discuss how working though the CSU Procurement Process has inspired updated accessibility reports and support the accessibility compliance of their products. The CSU Critical Review process has several components and relies on methodologies designed to ensure that vendors provide accurate documentation for compliance instead of reliance on individual campus/system testing. Accurate documentation from the vendor is important to campuses when creating Equally Effective Alternate Access Plans and Accommodation Plans for products with accessibility gaps. Vendors will share insights to how their internal review processes, accessibility testing and reports so that they are better able to contextualize audit results providing accurate and informative documentation to customers, as well as the changes in regulations and awareness of accessibility.


  1. Basic components of a Critical Accessibility Review and how campuses obtain accessibility documentation
  2. Strategies for working with vendors to obtain meaningful accessibility documentation.
  3. Changes in vendor prospective

Disability Areas

All Areas

Topic Areas


Speaker Bio(s)

Dawn Okinaka

Dawn Okinaka is an ATI Accessibility Specialist for the Accessible Technology Initiative at the CSU Office of the Chancellor. She is a member of the Accessible Technology Initiative team at the CSU Chancellor’s Office since 2013. Dawn has been involved in ATI activities since 2008, first at the Sacramento State and more recently at the Chancellor’s Office. In Dawn earned a Bachelor of Arts in Ethnic Studies in 2000 and Master of Arts in Educational Technology in 2009 from California State University, Sacramento. Dawn has made significant contributions to the ATI implementation in the areas of Procurement and Instructional Materials. Dawn leads the CSU Procurement Community of Practice where she engages community members from all twenty-three campuses in collaborative activities. She also leads several projects in the CSU Accessible Technology Network, which provide shared services to the CSU system. Dawn lead the cross campus team tasked with creating a standardized procurement process for the 23 campuses to adopt and adapt. More recently, Dawn has been training campuses in how to critically review a VPAT and work with vendors to obtain meaningful information related to the accessibility of products and services used by the CSU.

Leon McNaught

Leon McNaught began working in the assistive technology field at Glendale Community College’s Hi-Tech Center in the mid 1990’s. He earned his B.S in Psychology and B.A in Human Development, and M.S in Educational Counseling at California State University, San Bernardino (CSUSB). During his tenure as CSUSB’s assistive technology coordinator, Leon acquired professional certifications as an assistive technology practitioner and accessibility professional. His passionate 23 years in assistive technology, and formal education in the helping professions, led him to his current position as CSUSB’s inaugural campus accessibility coordinator. Evolving the accessible procurement process is a major part of Leon’s duties in this position. This includes internal processes for categorizing impact of ICT purchases, validating VPATs, vendor outreach and collaboration, and forming alternate access and accommodation plans to address accessibility barriers. Additionally, Leon liaises with colleagues at sister campuses, who together work collaboratively and comprise the CSU Office of the Chancellor’s Accessible Technology Network, whose work positively affects system-wide accessible procurement procedures. In his spare time, Leon continues his work in the field of assistive technology, as a consultant to the California Department of Rehabilitation and the U.S. Department of Veterans Affairs.

Christine Fundell

Christine Fundell is the Lead Accessibility Specialist at the Assistive Technology and Accessibility Center at California State University, San Bernardino (CSUSB) and has 10 years of experience helping students with disabilities achieve equitable access to educational materials. Christine started out in the field as the program coordinator for the campus assistive technology lab. As her job evolved, she obtained certification in accessibility and became the resident expert on accessible instructional materials and digital content. As CSUSB’s need for a more stringent accessible procurement process emerged, Christine’s duties expanded to include an active role in the reinvention of that process, along with performing critical reviews of vendor documentation. Utilizing the training and framework created by the California State University Chancellor’s Office, Christine began working closely with vendors to strengthen and refine their accessibility documentation. Christine is a member of CSU’s Accessible Technology Network, which leverages her expertise as an accessibility specialist. Christine is an alumna of CSUSB, having earned her B.A. in Psychology and her graduate degree in Public Administration. She enjoys practicing braille.

Lin Mahoney

Lin Mahoney is Accessibility Manager at McGraw-Hill Education. Throughout her career, Lin has served both as a publisher representative fielding accessible file requests from DSS offices, as well as an campus accessibility coordinator working directly with students. Lin is currently leading the digital accessibility initiative in McGraw-Hill’s Digital Platform Group focused on training and supporting teams as they strive to develop and deliver innovative and accessible learning technologies.

Lauren Trimble

Lauren Trimble is the User Advocacy and Accessibility Specialist for ITHAKA’s Customer Experience team. She promotes the needs of end-users into organizational development strategy and works to make JSTOR as usable and accessible as possible. She pioneered the adoption of WCAG AA standards for JSTOR and is committed to improving every ITHAKA platform. Before joining ITHAKA, she worked at Bloomsbury Publishing in London, where she marketed fiction and non-fiction titles.

Tiffany Saulter

Tiffany Saulter is a Product and Application Support Specialist in ITHAKA’s Customer Experience team. Joining Artstor in 2016, helping to form a team involved in improving Artstor’s processes for accessibility related testing, training, documentation and development, in addition to increased involvement on accessibility with ITHAKA’s other products, JSTOR and Forum. She is currently working on an initiative to address some of the unique accessibility challenges Artstor faces as a contributed content image database. Previous to her work at ITHAKA, she worked with manuscripts and archives and implementing archival content description tools at the University of Delaware.

Mary Finer

Mary Finer is the product manager for Artstor, a digital library of over 2 million images for teaching and research. In 2017, a re-architectured version of the Artstor website launched with accessibility in mind. After the most recent site evaluation, Mary created a roadmap to making Artstor WCAG AA-compliant by the end of 2018. She has been actively working with the development teams to scope out the work implement the necessary changes to make Artstor more accessible.