Live Captioning 101


Presented at 2:15pm in Denver 4-6 on Thursday, November 9, 2023.



  • Jena Wallace, Content Marketing Specialist, 3Play Media
  • Erik Ducker, Senior Director of Product Marketing, 3Play Media

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


In this session, we will cover the basics of live captioning. We will provide an overview of the primary types of live captioning and ways to ensure you are choosing the right captioning service based on your needs.


With the rise of virtual events, online courses, and webinars, it's more important than ever to ensure that your content is accessible for everyone. One crucial element of accessibility is live captioning, which can make a significant difference for individuals who are deaf or hard of hearing. In this session, we will cover the basics of live captioning, including the different types of captioning, and how to choose the right captioning service for your needs. Whether you're new to live to caption or have some experience but want to improve your skills, this session is for you!


  1. Understand the importance of live captioning for individuals who are deaf or hard of hearing.
  2. Overview of popular live captioning options in higher education.
  3. Learn how to identify and implement the best live captioning option into your online content.

Disability Areas

Deaf/Hard of Hearing

Topic Areas

Captioning/Transcription, Uncategorized

Speaker Bio(s)

Jena Wallace

Jena Wallace is an accessibility advocate with over a decade of experience in the media accessibility industry.

Jena’s lived experience with single-sided deafness inspired her to pursue a career in accessibility. With 8 years of hands-on experience as an offline closed captioner, Jena is deeply knowledgeable about captioning & subtitling workflows, processes, and best practices. She managed the entirety of Captionmax’s North American prerecorded captioning division before transitioning to content marketing at 3Play Media, where she focuses on storytelling around the people and technologies transforming accessibility and disability advocacy.

Jena holds a B.A. in English from the University of Minnesota-Twin Cities. She is committed to sharing knowledge and continuous learning about the nuances, technicalities, innovations, and ethics surrounding accessibility solutions.

Erik Ducker

Erik Ducker is the Senior Director of Product Marketing at 3Play Media, where he leads market research and go-to-market execution for new services. Previously, he was Director of Product Management at Brightcove where he led the product team building new video applications for enterprise and media companies. Erik has helped 100s of companies execute engaging and accessible video campaigns for a variety of applications. Erik is actively involved in the small community of speedskating in Minnesota, serving on the board of directors for the largest speedskating club in the country.