If You Build It, They Will Come – Success with a Custom Captioning Solution

Presented at 9:15am in Meadowbrook II on Friday, November 16, 2018.



  • Jordan Cameron, Assistant Director for Academic Accessibility, Kennesaw State University

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference


The presentation will cover Kennesaw State University's collaborative work with vendors to create a custom captioning solution for the university community and the results of making captioning an ingrained part of instructional development.


Needing custom solutions to the challenges that arise in higher education is a universal experience for distance learning administrators. Kennesaw State University’s Distance Learning Center and University Information Technology Services worked with vendors to create a custom captioning solution, setting KSU on a path to become a truly inclusive academic community. The result of the partnership with two vendors is a closed captioning system integrated into MediaSpace that provides faculty with speedy machine generated captions and an embedded editor for faculty to use to “clean up” caption files. Faculty can also use the system to request professional captioning with a 48-hour turnaround time. Now, Kennesaw State has a practical solution to remove accessibility barriers to multimedia, thus meeting the needs of a wide range of diverse learners.


  1. Higher education administrator and vendor collaborations can yield effective accessibility solutions.
  2. Accessibility professionals must hold vendors accountable for creating solutions that truly meet standards.
  3. Solutions that are easy to use and provide options can and will be widely adopted.

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing

Topic Areas

Accessible Course Design, Administrative/Campus Policy, Teaching about Accessibility in Curriculum, Uncategorized, Web/Media Access

Speaker Bio(s)

Jordan Cameron

Jordan P. Cameron is the Assistant Director for Academic Accessibility at the Distance Learning Center, Kennesaw State University. As the resident accessibility expert at KSU, she collaborates with all units on campus to provide guidance in the areas of procurement, testing and evaluation of software/hardware, policy development, and professional learning. Jordan is also a part-time faculty member in the Bagwell College of Education’s Department of Instructional Technology. She teaches graduate courses on professional learning in schools and technology implementations.