Help! How Can I Deal with Increased Needs Without Increased Staff Levels?


Presented at 2:00pm in Plaza Ballroom E on Thursday, November 18, 2021.



  • Terrill Thompson, Manager, IT Accessibility Team, University of Washington
  • Sheryl Burgstahler, Director, UW-IT Accessible Technology Services, University of Washington
  • Hadi Rangin, IT Accessibility Specialist, University of Washington

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


Do you feel that you are not even addressing the tip of the iceberg when it comes to supporting IT accessibility needs on your campus? The speakers will engage with participants to identify promising practices for making the most of limited resources in moving toward a more accessible IT environment on campus at a time of great need.


How often do you feel that you are not even addressing the tip of the iceberg when it comes to supporting IT accessibility needs? In this session the speakers will engage with attendees in identifying promising practices for making the most of limited resources toward a more accessible IT environment on campus. Topics will included but not be limited to convening a high level task force of key stakeholders on campus, developing policies and guidelines, offering training on accessibility within other training opportunities, presenting at regularly occurring meetings and special interest groups, developing partnerships, supporting a group of IT accessibility liaisons to extend the reach of central services, securing funds to proactively caption videos and remediate inaccessible documents, providing online resources, and purchasing accessibility tools for campus-wide use.


  1. Staff accessible IT are often under staffed, especially with increased needs as a result of the pandemic.
  2. Promising practices have been developed at some schools for maximizing the impact of available resources.
  3. Partnerships, promising practices, and tools can maximize the procurement and use of accessible IT.

Disability Areas

All Areas

Topic Areas

Administrative/Campus Policy, Uncategorized

Speaker Bio(s)

Terrill Thompson

Terrill Thompson is manager of the IT Accessibility Team at the University of Washington.

Sheryl Burgstahler

Sheryl Burgstahler founded and directs the DO-IT (Disabilities, Opportunities, Internetworking, and Technology) team and the IT Accessibility Technology Team (ITAT). These dynamic groups promote (1) the use of mainstream and assistive technology and other interventions to support the success of students with disabilities in postsecondary education and careers and (2) the universal design (UD) of learning opportunities; facilities; websites, media, documents and other IT; and services to ensure that they are accessible to, usable by, and inclusive of individuals with disabilities. ITAT focuses its efforts at the University of Washington (UW) campuses in Washington State; the DO-IT Center reaches national and international audiences with the support of federal, state, corporate, foundation, and private funds. Dr. Burgstahler is also an affiliate professor in the UW College of Education. Her teaching and research focus on the successful transition of students with disabilities to college and careers and on the application of UD to technology, teaching and learning activities, physical spaces, and student services; the incorporation of UD topics in mainstream curriculum; and the adoption of a UD framework to inform all practices in higher education. Check out her current projects at; they include AccessComputing, AccessEngineering, AccessCSforAll; AccessERC, AccessADVANCE, AccessINCLUDES and the Center for Universal Design in Education.

Dr. Burgstahler has delivered hundreds of presentations at national and international conferences and has written more than 100 publications that include nine books, that include her new Creating Inclusive Learning Opportunities in Higher Education: From Principles to Practice (2020), companion to Universal Design in Higher Education: From Principles to Practice (2015). Dr. Burgstahler has degrees in mathematics, education, and administration of higher education.

Dr. Burgstahler and her projects have received many awards, including the Professional Recognition Award for the Association for Higher Education and Disability, the National Information Infrastructure Award in Education, the President’s Award for Mentoring, the Golden Apple Award in Education, the Harry J. Murphy Catalyst Award, the Frances Pennell Economic Opportunity Award, induction of DO-IT into the Susan Daniels Disability Mentoring Hall of Fame, the Diversity in Technology Leadership Award.

Hadi Rangin