Getting to Governance: Prepare your digital content for an ongoing accessibility governance program

Handouts Media

Presented at 10:30am in Waverly on Friday, November 16, 2018.



  • Jacqueline Tolisano, Engagement Manager, Optum
  • Angela Tarvin, Accessibility Consulting Manager, Optum

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


This session discusses how to prepare your digital content for an ongoing accessibility governance program. Before you can create an ongoing governance program, you must complete five important steps: audit all current digital content to determine which properties must be compliant, assess each property to determine existing accessibility concerns, and remediate any accessibility issues uncovered, develop a detailed accessibility training program to transform your organization’s culture, and ensure all new content is accessible by adopting and using a standard testing process.


An ongoing governance plan as part of your digital program ensures your content remains accessible and compliant, but how do you get to governance? First, you have to verify how many websites, applications, portals, etc. your organization has and identify which are subject to an accessibility review. Then you must review each property and evaluate whether or not it meets WCAG guidelines. For any digital properties that don’t meet those guidelines, you should work with designers and developers to fix the accessibility issues. As you are working toward remediation, it is important to also provide comprehensive accessibility training to embed a new culture and accessibility mindset into your organization and ensure accessibility is considered for existing and new digital content. Lastly, you should have dedicated accessibility team members on staff who are available to provide any advice, feedback or testing, that may be needed as new content is added or developed. Angela and Jacqui will share their experience in helping Optum and United Healthcare bring their consumer-facing digital properties into compliance and how this approach can work for anyone creating and publishing digital content.


  1. Audit and assess your digital content to confirm that it is accessible and meets WCAG guidelines.
  2. Learn about a structured approach to make digital content compliant and how to keep content compliant.
  3. Discover the necessary foundation and elements of a comprehensive accessibility governance program.

Disability Areas

All Areas

Topic Areas

Accessible Course Design, Administrative/Campus Policy, Legal, Uncategorized, Web/Media Access

Speaker Bio(s)

Jacqueline Tolisano

Jacqueline Tolisano is an EngaManager at Optum and a web accessibility subject matter expert. She leads a team of digital accessibility engineers who complete assessment and validation work to ensure the company’s online content meets WCAG 2.0 AA standards. Prior to her role at Optum, she worked for the Carroll Center for the Blind in Newton, MA as a Web Accessibility Specialist. She enjoys helping others learn about accessibility and sharing her passion for making content truly enjoyable for all users.

Angela Tarvin

Angela Tarvin, Accessibility Consulting Manager, has an extensive background of digital experience including interface design, content writing, user research and user experience. In 2017, her sphere expanded to include accessibility as she began managing a team of digital accessibility engineers at Optum. A recent convert to the importance of inclusive design, Angela is eager to build a bridge between the various roles that play a part in creating digital properties and looks forward to the day when everyone adopts an inclusive mindset and culture.