Crucial Conversations for Getting to Yes and Getting Past No


Presented at 2:15pm in Standley II Lab on Thursday, November 16, 2017.



  • Krista Greear Wright, Senior Accessibility Strategist, Anthology

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


A practical application of principles from Crucial Conversations by Kerry Patterson and Joseph Grenny; Getting to Yes by Roger Fisher, William Ury, and Bruce Patton; and Getting Past No by William Ury.


Technology professionals in higher education need to have both the technical know how but also the people skills to be heard. Based on three popular communications books, I will take the principles from these texts and share case studies of how these principles were helpful as we strive to increase accessibility across a higher education institution. These case studies will span a period of 6 months during a time of change. While probably one of the least technically-focused sessions at Accessing Higher Ground, this hour may be the most applicable to all attendees as we learn to communicate more effectively.


  1. Understand the principles from 3 popular communication books.
  2. See how these principles were used on a higher education campus, while lobbying for accessibility.
  3. Discover new strategies for more effective communication.

Disability Areas

Topic Areas

Other, Uncategorized

Speaker Bio(s)

Krista Greear Wright

An enthusiastic, data-driven individual, Krista is passionate about inclusivity. With over 12 years of experience in higher education accessibility, Krista’s focus is to accelerate the educational landscape regarding digital content. Her expertise is in document and video accessibility, although is interested in web and application accessibility as well.

Leveraging her Master of Education in Educational Technology, Krista is interested in the intersection of accessibility, inclusion, and instructional design. She is excited about improving the educational experience for all students by working with administrators, faculty, and students to make changes at a system level.