Campus Accessibility Compliance Strategies utilizing a Maturity Model (BYOD Workshop)

Presented at 9:00am in Meadowbrook II on Tuesday, November 13, 2018.



  • Susan Cullen, Asst Dir, Accessible Technology Initia, California State University
  • Cheryl Pruitt, , California State University

Session Details

  • Length of Session: 3-hr
  • Format: Bring-your-own Device Workshop: Device to access the internet i.e., laptop, tablet
  • Expertise Level: Beginner
  • Type of session: Pre-conference


Perspectives on the Capability Maturity Model driving the California State University Accessible Technology Initiative implementation. The Capability Maturity Model closely aligns with the resolution agreements of the Office of Civil Rights. Explore assessment techniques which can be applied to strategic accessibility compliance campus planning.


In 2009, a Capability Maturity Model consisting of a set of goals and success indicators, was developed to begin business process reengineering to integrate accessibility into campus day to day operations. Progress towards the goals and success indicators is measured by a set of status levels. Status levels are described by a set of criteria that must be met in order to move from one status level to the next. Evidence, such as process and procedure documentation and resource allocation is required for each status level. Active discussions are occurring nationally regarding strategic planning and implementation methods in support of accessibility policies. The California State University comprehensive Capability Maturity Model (CMM) provides for an organized framework for accessibility policy implementation. A hands on opportunity to apply the CMM to their campus planning, reporting and assessment processes. These are required for a successful accessible technology implementation.


  1. Explore campus prioritization of strategies within accessibility compliance framework.
  2. Importance of assessment data collection with supporting evidence of business processes and resulting actions.
  3. Successful business reengineering for accessibility compliance creating an inclusive campus culture.

Disability Areas

All Areas

Topic Areas

Administrative/Campus Policy, Legal, Uncategorized

Speaker Bio(s)

Susan Cullen

Sue Cullen is the Assistant Director of the Accessible Technology Initiative (ATI) for the California State University (CSU) System. Prior to joining the CSU Office of the Chancellor, Sue served as the campus ATI Executive Sponsor Designee, and created and directed the Universal Design Center (UDC) at California State University, Northridge. Sue trained the professional staff and paraprofessional students at the UDC to provide services to both CSU Northridge and the CSU. In addition, Sue helped build the CSU Accessible Technology Network (ATN), which is comprised of accessibility experts both inside and outside the CSU. Sue has a national reputation for IT Accessibility expertise, and is regularly called upon to present on IT accessibility and usability topics at national conferences. She has been actively advocating for individuals with different physical abilities and processing styles in higher education for many years.

Cheryl Pruitt

Cheryl is the Director of the Accessible Technology Initiative (ATI) for the California State University (CSU) System. She oversees the ATI implementation across the CSU 23 campus system. Cheryl has been involved with the ATI since the beginning in 2007, first at the campus level, then at the systemwide level. Under her leadership the system has made significant progress towards implementing ATI process improvement in the areas of web accessibility, accessible procurement, and accessible instructional materials. She is currently managing several projects that are moving the initiative forward they include implementation of an ATI reporting process to measure the systemwide progress towards the ATI goals; creation of synergy projects resulting in systemwide shared services that are delivering cost savings; and a high level of cross-campus collaboration through the ATI Communities of Practice. Cheryl established and leads the CSU Accessible Technology Network (CSU ATN) which brings together accessibility experts across the CSU System to work collectively on accessibility projects that benefit the entire system.