Scheduled at 9:00 am in Denver 1-3 on Wednesday, November 13.
#40251Speaker(s)
- Crystal Preston-Watson, Senior Digital Accessibility Analyst, Saleforce
Session Details
- Length of Session: 1-hr
- Format: Lecture
- Expertise Level: Intermediate
- Type of session: General Conference
Summary
This session addresses the challenges of managing accessibility issues that arise after procuring software or digital platforms. It focuses on effective communication with vendors and offers practical advice for successful accessibility remediation.
Abstract
Accessibility issues that appear after software/digital platform procurement can be overwhelming, especially when faced with business constraints and deadlines. Communicating needs to vendors is a necessary but challenging task and there is a lack of practical advice on managing and conducting successful accessibility remediation. This session will cover strategies for engaging key stakeholders, discussing compliance, and prioritizing fixes that provide the greatest impact. Participants will learn techniques for framing conversations with vendors and internal teams that foster collaboration and action rather than resistance. The session will also discuss best practices for documenting accessibility barriers, negotiating timelines, and balancing user needs.
Keypoints
- Learn strategies for communicating accessibility needs that foster action rather than resistance.
- Discover methods for identifying and prioritizing accessibility fixes that have the greatest impact.
- Gain insights into documenting barriers, negotiating realistic timelines, and balancing business needs.
Disability Areas
All Areas
Topic Areas
Procurement, Uncategorized
Speaker Bio(s)
Crystal Preston-Watson
Crystal Preston-Watson is the Senior Digital Accessibility Analyst at Salesforce. Using her web and quality engineering background, she has championed making digital platforms and products accessible for disabled users. Crystal has collaborated with numerous organizations, playing an integral part in improving accessibility best practices, advocating for accessibility standards and legislation, and improving the representation and inclusivity of people with disabilities within the tech industry.