Document Accessibility Rollout

Scheduled at 9:15am in Virtual D on Wednesday, November 8.



  • Kim Jacoby, Fidelity Investments
  • Emily Beyer, , Fidelity Investments
  • Dena Wainwright, , Fidelity Investments

Session Details

  • Length of Session: 1-hr
  • Format: Panel
  • Expertise Level: Intermediate
  • Type of session: General Conference


Organizations of all sizes are required to provide accessible documents to their customers, but large financial services companies face unique challenges when it comes to developing and implementing an enterprise document accessibility strategy. While regulatory compliance is critical, there are a number of other factors to consider. Attendees will learn about the key elements of a robust document accessibility strategy, including staff training, security concerns, remediation tools and testing processes


This session will cover the following issues:

  • Defining the scope;
  • Prioritizing content for remediation;
  • Establishing a training plan;
  • Determining roles and responsibilities;
  • Developing both a short- and long-term strategy;
  • Understanding the difference between static and transactional material;
  • Addressing concerns of various teams (e.g. legal, business, IT, content creators); and
  • Ensuring that end users are aware of the services being offered.

Generating an enterprise-wide document accessibility strategy can seem like a daunting task. This session will present an approach based on industry best practices that not only meets legal requirements but also addresses the needs of large financial services companies.


  1. Create a document accessibility strategy
  2. Understand the difference between static and transactional content
  3. Address concerns of various teams (e.g. legal, business, IT, content creators)

Disability Areas

All Areas

Topic Areas

Research, Uncategorized

Speaker Bio(s)

Kim Jacoby

Principal Accessible Content Specialist at Fidelity Investments.

Emily Beyer

Senior Business Analyst at Fidelity Investments, dedicated to making content accessible to all users.

Dena Wainwright

Dena has almost 30 years of digital accessibility experience. As a totally blind individual, Dena brings a personal and professional perspective to issues that impact people with disabilities. She has led awareness workshops around the world and helped establish Canada's flagship assistive technology research laboratory at the University of Toronto. She also contributed feature ideas for HoTMetaL (one of the original accessible web browsers) and Hewlett-Packard’s line of all-in-one machines, wrote a chapter on accessibility best practices for the first-ever “How To” guide for Java developers, and spoke at the Library of Congress on the 25th anniversary of the passage of the Americans with Disabilities Act.