Virtual Communication Access: Is it for me?

Scheduled at 10:30am in Westminster I on Monday, November 13 ().



  • Tia Ivanko, Technical Assistance Specialist, National Deaf Center on Postsecondary Outcomes
  • Stephanie Zito, Technical Assistance Specialist, National Deaf Center on Postsecondary Outcomes

Session Details

  • Length of Session: 3-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: Pre-conference


As an increasing number of deaf students enroll in college, securing access services can be difficult for institutions. Remote services are viable options for institutions, but it may not be an effective solution. This session will walk through the process of assessing capacity and implementing remote services.


Deaf students are enrolling in a variety of postsecondary institutions. Yet, institutional capacity to provide equitable access services has been difficult. As a result, many institutions are utilizing remote services to fulfill requests. Remote services for interpreting and captioning are viable options for institutions experiencing: shortages of qualified providers, specific interpreting or captioning needs for a course, or last-minute requests for urgent situations. While remote services may appear convenient, they come with unique challenges and may not always be an effective solution. The underlying goal should be to provide quality, consistent, and sustainable services. This preconference presentation is an opportunity for the novice professional as well as experienced professional to unpack essential considerations and walk through the process of appropriately employing remote services.


  1. Assessing use of remote services when accounting for the student, instance, and institution.
  2. Identify essential components of effective remote services
  3. Key considerations for implementing remote services pre-, during, and post- semester

Disability Areas

Deaf/Hard of Hearing

Topic Areas

Other, Uncategorized

Speaker Bio(s)

Tia Ivanko

TIA IVANKO, M.S., NIC: Tia Ivanko is a Technical Assistance Specialist at the National Deaf Center (NDC) on Postsecondary Outcomes ( In this role, she works to promote conditions for optimal success for deaf students by providing information, gathering evidence based resources, and developing training, and providing consultation and support to inquiring stakeholders. Tia brings over 15 years of professional experience and a comprehensive range of expertise related to education and communication access for deaf individuals; She also has experience evaluating, implementing, and overseeing accommodations and access services. Tia is also a nationally certified interpreter, knowledgeable of technical, ethical, and professional practices within the interpreting field. She holds a Masters degree in Deaf Education from Western Maryland College, a Bachelors of Science from Ithaca College.

Stephanie Zito

STEPHANIE ZITO, M.S., NIC: Stephanie Zito recently joined the National Deaf Center (NDC) on Postsecondary Outcomes as a Technical Assistance Specialist. Prior to NDC Stephanie graduated with her Bachelor’s in ASL Studies and Interpreting in 2010, trained as a C-Print captionist, and became nationally certified in 2011. Since then she has primarily worked as an interpreter and captionist in postsecondary settings. In 2016, Ms. Zito graduated with her Master’s in Nonprofit Management and Leadership from the Helen Bader Institute for Nonprofit Management at the University of Wisconsin-Milwaukee. Stephanie has also devoted her time to work with local, state, and national nonprofit organizations. Currently, she serves on the National Association of Interpreters in Education (NAIE) Board of Directors and chairs several committees for the Wisconsin Registry of Interpreters for the Deaf (WisRID).