A training program for simple manual evaluation of websites and the use of automated testing tools — a blended approach

Handouts Media

Scheduled at 11:15am in Cotton Creek I on Wednesday, November 15 (2017).



  • Susan Cullen, Asst Dir, Accessible Technology Initia, California State University
  • Jeff Singleton, Senior Accessibility Solutions Consultant, Cyxtera

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


Explore key training components to successfully blend automated and manual web compliance evaluation strategies within a scalable model. The skill set of employees spans a wide range, and developing modules that engage and persuades attendees to care about accessibility is a lofty goal, but obtainable if you build it in manageable pieces.


Guidelines such as WCAG 2.0, and the ICT Refresh continue to evolve, the human experience of interaction remains the same. Tracking what you have tested and how it may overlap with various criteria in the evaluation process can be maddening. Website accessibility/usability evaluators need a structured approach to guide them through the experience of collecting and recording their findings without causing so much frustration that they abandon the task. Recording findings from testing is an “art” and is part of Design, Evaluate, Remediate as needed, and Repeat (DERR). We will exam a range of evaluation criteria and the training approach to build the evaluator’s understanding and confidence in testing. Two options for recording findings will be explained. Recording finding into the automated tool, Compliance Sheriff Revision Wizard. Or recording the finding into a Web Performance Manual Testing Worksheet. Alternatively, both can be used.


  1. Accessibility and Usability should be incorporated into web design at the beginning of the process
  2. Accessiblity/Usability testing can be scaled up or down to fit the resource and the need
  3. Bring limited training resources to the staff within tools deployed, don't make them go searching.

Disability Areas

Topic Areas

Uncategorized, Web/Media Access

Speaker Bio(s)

Susan Cullen

Sue Cullen is the Assistant Director of the Accessible Technology Initiative (ATI) for the California State University (CSU) System. Prior to joining the CSU Office of the Chancellor, Sue served as the campus ATI Executive Sponsor Designee, and created and directed the Universal Design Center (UDC) at California State University, Northridge. Sue trained the professional staff and paraprofessional students at the UDC to provide services to both CSU Northridge and the CSU. In addition, Sue helped build the CSU Accessible Technology Network (ATN), which is comprised of accessibility experts both inside and outside the CSU. Sue has a national reputation for IT Accessibility expertise, and is regularly called upon to present on IT accessibility and usability topics at national conferences. She has been actively advocating for individuals with different physical abilities and processing styles in higher education for many years.

Jeff Singleton

Jeff Singleton has worked in evaluating and supporting software for over two decades. He spent eight years working for a major Northwest software manufacturer as a full time software tester with special focus on accessible user interfaces and eventually with screen reader technologies. Jeff has also pioneered SQA training programs on how to test for accessibility that are being used by companies and agencies such as the Veterans Health Administration. Other areas of training that Jeff has pioneered include PDF document accessibility remediation. He now works as a Senior Accessibility Solutions Consultant focusing specifically on accessibility with Cryptzone's Accessibility Consulting Practices Group.