The Velvet Hammer: Accessible Procurement Buy-In and Pushback at Cal State San Bernardino


Presented at 4:20pm in Meadowbrook I/II on Thursday, November 21, 2019.



  • Leon McNaught, Accessibility Coordinator, CSU San Bernardino
  • Christine Fundell, Digital Content Accessibility Specialist, CSU San Bernardino
  • Constance Jones, Accessible Procurement Specialist, CSU San Bernardino

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference


This presentation will discuss strategies used to achieve buy-in and mitigate resistance to the CSU Accessible Procurement Process at CSUSB. We will also highlight lessons learned over the past two years.


Cal State San Bernardino is two years into the implementation of the CSU Accessible Procurement Framework. This presentation will highlight strategies required to change campus culture, including buy-in from various departments throughout the university such as Information Security, Purchasing, Auxiliaries, requestors, and various levels of management and executives.

In addition to internal change, Accessible Technology had to simultaneously manage vendor expectations on this new process. We will also discuss strategies for working with a variety of vendors who are either collaborative or non-cooperative and the end result for the campus and requestor in these various situations.

Successful implementation requires a delicate balance between acquiescing to unreasonable expectations and ultimately achieving cooperation in adhering to the process.


  1. Strategies to Achieve Stakeholder Buy-in
  2. Managing Requester and Vendor Expectations
  3. Negative and Positive Outcomes

Disability Areas

All Areas

Topic Areas

Procurement, Uncategorized

Speaker Bio(s)

Leon McNaught

Leon McNaught began working in the assistive technology field at Glendale Community College’s Hi-Tech Center in the mid-1990s. He earned his B.S in Psychology and B.A in Human Development, and M.S in Educational Counseling at California State University, San Bernardino (CSUSB). During his tenure as CSUSB’s Assistive Technology Coordinator, Leon acquired professional certifications as an Assistive Technology Practitioner and accessibility professional. His passionate 24 years in assistive technology and formal education in the helping professions led him to his current position as CSUSB’s inaugural campus Accessibility Coordinator. Evolving the accessible procurement process is a major part of Leon’s duties in this position. This includes internal processes for categorizing the impact of ICT purchases, validating VPATs, vendor outreach and collaboration, and forming alternate access and accommodation plans to address accessibility barriers. Additionally, Leon liaises with colleagues at sister campuses, who together work collaboratively and comprise the CSU Office of the Chancellor’s Accessible Technology Network, whose work positively affects system-wide accessible procurement procedures. Leon is a member of CSU’s Accessible Technology Network, which leverages his expertise as an accessibility specialist. In his spare time, Leon continues his work in the field of assistive technology, as a consultant to the California Department of Rehabilitation and the U.S. Department of Veterans Affairs.

Christine Fundell

Christine Fundell is the Digital Content Accessibility Specialist at California State University, San Bernardino (CSUSB) and has 12 years experience helping students with disabilities achieve equitable access to educational materials. Christine started out in the field as the program coordinator for the campus assistive technology lab. As her job evolved, she obtained certification in accessibility and became the resident expert on accessible instructional materials and digital content. As CSUSB’s need for a more stringent accessible procurement process emerged, Christine’s duties expanded to include an active role in the reinvention of that process. Christine is a member of CSU’s Accessible Technology Network, which leverages her expertise as an accessibility specialist. Christine is an alumna of CSUSB, having earned her B.A. in Psychology and her graduate degree in Public Administration.

Constance Jones

Constance Jones began working in the Disability and Assistive Technology field many years ago at the University of California, Riverside where she completed her B.A. in History. She continued to work in the disability field while earning an M.A. in Rehabilitation Counseling. During her tenure at Cal State San Bernardino, Connie worked as the Physical/Visual Counselor in the Services to Students with Disabilities office for 12 years. Last year she began as the Accessible Procurement Specialist in Accessible Technolgy. in her role, Constance performs critical reviews of vendor accessibility conformance documentation and is a member of CSU’s Accessible Technology Network, which leverages her expertise as an accessibility specialist. Additionally, Connie has various certifications in disability-related fields.