The Collaborative Accessibility Portal

#32447

Speaker(s)

  • Peter Shikli, CEO, Access2online Inc.

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference

Summary

A case study of an organization that established a Collaborative Accessibility Portal as an online community of the disabled stakeholders of their online presence with real-time help including chat and screen sharing.

Abstract

Better than greeting the disabled with a static accessibility statement, we present a case study of an organization that established a Collaborative Accessibility Portal as an online community of the disabled stakeholders of their online presence. Instead of an email address where a user can report inaccessibilities, disabled visitors have a collection of real-time help including chat and screen sharing such that they can be guided past inaccessibilities to a successful outcome to their visit. Much better than filing a complaint and leaving in frustration.

The Collaborative Accessibility Portal followed the model of a parents community added to a school's website or a senior's community added to a city's website. The case study will explore the evolution of this into a feedback mechanism to the web development team beyond accessibility into usability.

Keypoints

  1. Transforming a potentially adversarial relationship with the disabled into a mutual support community
  2. Converting the liability of accessibility complaints into their most effective solutions
  3. A case study with practical lessons learned about professional accessibility work

Disability Areas

All Areas

Topic Areas

Alternate Format, Institutional/Campus Change, Uncategorized

Speaker Bio(s)

Peter Shikli

A UCLA engineer with an MBA, Peter Shikli has over 30 years in software development, high-tech business formation, and project management. He is a Certified Manufacturing Engineer, a Registered Professional Engineer, accredited college instructor, guest lecturer, a Trusted Tester certified by the federal Office of Accessible Systems & Technology, and has published over 40 articles & books.

Mr. Shikli's experience includes VP of R&D, CIO for an electronic component exchange, various high-tech positions with Garrett Aerospace and Ampex, and Program Manager for SAIC, the world's largest international think tank. Having founded Bizware Online Applications Inc (Access2online's holding corporation), Mr. Shikli chaired various internet consortiums such as the Orange County Chapter of the Southern California ColdFusion Users Group, the Orange County PHP Developers Group, Director of the WebTeam Coalition, and the Internet Consortium of the Orange County Business Council.

Taking a break from his duties as Bizware's CEO, Mr. Shikli is focusing on Access2online, what he considers his legacy project. He has personally trained every inmate working for Access2online and reviews every work product before it reaches our customers.