Staying Accessible in an Online World and Classroom

Presented at 1:30pm in Virtual C on Thursday, January 1, 2020.



  • Kyle Phillips, General Manager - Americas, Ai-Media

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


With Covid-19 shutting down most in-person classes in March 2020, many accessibility teams were scrambling trying to find online accommodations for their students. Remote live captioning was a solution that several schools adopted to help meet student needs quickly. This session will highlight some of those stories and challenges.


For many students listening and writing at the same time is difficult. For those with audio processing issues, shorter concentration spans or difficulty in understanding what is being said, it's even more problematic. Live captioning and the accompanying post-lecture transcripts offer students a second chance at learning. It can be delivered to all students in physical classroom and most online learning platforms and meeting tools.

When the Covid-19 forced many classrooms to close back in March 2020, a number of accessibility teams reached out to find out how their students could continue to receive services with a quick, last minute switch to online classrooms.

This session will share stories of four different colleges who are integrating live captioning into different online learning tools like Zoom, Adobe Connect, Blackboard Collaborate, and others.


  1. There is a strong need for student accommodation in an online world as well as a physical classroom
  2. Remote live captioning can be an answer for many diverse students
  3. Navigating the pros and cons of different options has to consider the unique needs of each student

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing

Topic Areas

Accessible Course Design, Accessible Educational Materials, Alternate Format, Assistive Technology, Captioning/Transcription, Uncategorized

Speaker Bio(s)

Kyle Phillips

As General Manager - Americas at Ai-Media, Kyle leads a growing team of dedicated professionals who are helping Education, Broadcast, Government, and Corporate clients make their worlds more accessible and inclusive through captions, transcripts, subtitles, described video and more. Kyle presented on Live Note Taking and Audio Description at Accessing Higher Ground in November 2019.