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Case Study: Improving the User Experience of Course Content for all Learners

| Proposal No: 2091

Bios & Handouts


  • Kathleen Wahlbin, CEO & Founder, The Paciello Group
  • Tina Piper, Technical Project Manager , Pearson

Disability Area:          

Topic Area:                

Length of Session (in hours): 1-hrFormat: Lecture Expertise Level: BeginnerType of session: Not provided

Summary of Session

Accessibility is all about making product accessible to users with disabilities. Getting feedback from users with disabilities was key in driving design decisions for the Course Connect product.


Usability testing with users with disabilities uncovers both general usability issues within the product for all learners but also challenges in accessing content with assistive technology. This session is a case study that will walk through the user research conducted, the changes made as a result of this research and the impact it had on the Course Connect product.


  1. Techniques used for gathering user feedback
  2. Incorporating feedback from users into designs
  3. Balancing the needs for all learners

Speaker Bio(s)

Kathleen Wahlbin

Kathy Wahlbin is a digital accessibility expert and general manager of The Paciello Group; she has been working in the field of accessibility since 2001. As an invited expert of the W3C Web Content Accessibility Guidelines Working Group, W3C Mobile Accessibility Task Force, and the WCAG 2.0 Evaluation Methodology Task Force, she regularly contributes to the development of new accessibility standards, guidelines, techniques and methodologies.

Tina Piper

Dr. Tina Piper is a technical project manager for Pearson Education. She earned her doctoral degree in Instructional Design and Technology, and her master degree in School Psychology from the University of Memphis. She also earned her master degree in Computer-based Education, and her B.S. in Psychology from Beijing Normal University. Dr. Piper has traveled the world, and has helped bring the world's knowledge to thousands of students. As an expert in education and technology, she has helped design and implements instructional systems for delivering all forms of learning. As a PMI certified professional project manager with excellent problem solving skills, Dr. Piper has a consistent track record of success in the management of business critical projects for Pearson Education. She has a reputation for bottom-line orientation, high quality and on-time delivery in challenging situation.