Previous ProposalReturn to ScheduleNext Proposal

User Testing with People with Disabilities

Proposal No: 241

Bios & Handouts


Disability Area:          

Topic Area:                

Length of Session (in hours): 1Format: Lecture Expertise Level: BeginnerType of session: General Conference

Summary of Session

Learn best practices, tips and tricks to usability testing with people with disabilities.


A website can be accessible when evaluated against Section 508 or the WCAG 2.0 guidelines yet be difficult to use for people with disabilities. Usability testing that includes people with disabilities will help help to uncover accessibility and usability issues of a site. This session will provide guidance on incorporating people with disabilities into your user testing both in a usability lab and remotely. Topics will include the following: remote vs. lab testing, when to test, should you test with people without disabilities first, testing considerations and accommodation, interacting with testers, testing process, tips and tricks, and best practices for evaluating results.


  1. The difference between accessibility and usability
  2. How to apply user testing techniques to testing with people with disabilities
  3. Tips and techniques for the testing process

Speaker Bio(s)

Kathy Wahlbin

Kathy Wahlbin is an accessibility expert in Section 508 and W3C WCAG compliance and CEO and founder of Interactive Accessibility. She is an experienced digital media designer with extensive knowledge of accessibility and usability issues and solutions. She is passionate about creating a world where online communications and technology are simple and universally accessible to all people regardless of ability. Kathy leads the Boston Accessibility group and is an invited expert on the W3C WCAG 2.0 Working Group and WCAG 2.0 Evaluation Methodology Task Force.