Practical First Steps Toward Web Accessibility and Reducing Legal Risk




  • Jeff Singleton, Principal, Converge Accessibility
  • Ken Nakata, Principal, Converge Accessibility

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


Newcomers to web accessibility are often confused where to start. This session provides a starting point that will jump start the understanding of basic web accessibility principles and help define an effective initial evaluation path to achieving and maintaining accessible content.


This session provides simple vendor-neutral steps that any organization can use to achieve web accessibility. It explains which WCAG 2.1 A/AA provisions are critical for avoiding a "surf by" lawsuit and how automation and manual testing come into play. It also explains why a simple Accessibility Statement ensures program access and equivalent access to goods and services—even if a website is not yet fully accessibility. It also reviews how to build accessibility into web development processes so that future content remains accessible.


  1. Why an Accessibility Statement is important and how to write one.
  2. Easy steps for avoiding a website accessibility lawsuit.
  3. How to create a self-sustaining culture of web accessibility.

Disability Areas

All Areas

Topic Areas

Uncategorized, Web/Media Access

Speaker Bio(s)

Jeff Singleton

Jeff Singleton has worked in the technology field for over 25 years and has been solely focused on accessible Information and Communication Technology (ICT) since 2008. He started his accessibility journey while working for Microsoft in the early 2000’s which included being a part of Microsoft’s Accessible Technology Group (ATG). Since he has worked with several organizations as an accessibility subject matter expert (SME) which has included supporting Federal groups, State and Local Governments efforts, large e-commerce organizations, as well as smaller businesses throughout the United States. He has been a regular speaker for the last 12 years at national and international accessibility conferences. Additionally, he has been involved in conducting digital accessibility reviews as part Section 504 reviews of agency grantees of the National Aeronautics and Space Administration (NASA) Section. Jeff is also a certified Title III ADA Coordinator.

Ken Nakata

Ken Nakata is a technology-focused civil rights attorney. His work focuses on web accessibility from both a legal and technical perspective. He also helps organizations manage the change towards accessibility in all aspects-including crafting policies, developing stakeholder ownership, and forging awareness and commitment to the legal and business case supporting accessibility. Ken worked for twelve years as a Senior Trial Attorney with the U.S. Department of Justice. He has argued on behalf of the United States government many times before the federal courts and has helped shape the government’s policies for the Americans with Disabilities Act and Section 508 of the Rehabilitation Act. In addition to litigation, he also helped developed many of the Department’s policies, including Accessibility of State and Local Government Websites to People with Disabilities and which reflects the Department’s current view towards ADA compliance for state and local government websites. Ken is a frequent speaker on both law and technology and is equally adept at conducting one-on-one workshops with programmers and developers as well as explaining law and policy to large audiences. He is a Founding and former Board Member of the International Association of Accessibility Professionals (IAAP). Ken is admitted to the bars of New York, Washington, and the District of Columbia and is a graduate of the University of Pennsylvania Law School. He also received his undergraduate degree in mathematics from the Johns Hopkins University. He is also certified as a privacy professional with the International Association of Privacy Professionals (IAPP), a Certified Professional in Accessibility Core Principals (CPACP) with the IAAP, and a Sun Certified Programmer for the Java 2 Platform.