Low cost, high impact user research with people with disabilities


Notice: Undefined variable: output in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 78

Notice: Undefined index: wpcf-spkr2 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 95

Notice: Undefined index: wpcf-spkr3 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 98

Notice: Undefined index: wpcf-spkr4 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 101

Notice: Undefined index: wpcf-spkr5 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 104

Notice: Undefined index: first_name2 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name3 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name4 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name5 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name6 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name7 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name8 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name9 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: first_name10 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 110

Notice: Undefined index: wpcf-keypoint4 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 182

Notice: Undefined index: wpcf-keypoint5 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 183

Notice: Undefined index: wpcf-spkr2 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 199

Notice: Undefined index: wpcf-spkr3 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 203

Notice: Undefined index: wpcf-spkr4 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 208

Notice: Undefined index: wpcf-spkr5 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 212

Notice: Undefined index: first_name2 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name3 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name4 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name5 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name6 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name7 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name8 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name9 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Notice: Undefined index: first_name10 in /home/webdev12/public_html/accessinghigherground.org/wp/wp-content/plugins/conference-scheduler/inc/single-proposal.php on line 218

Handouts

Presented at 11:15am in Plaza Court 1 on Thursday, November 18, 2021.

#34401

Speaker(s)

  • David Sloan, Principal Accessibility Engineer, Research and Strategy Lead, TPGi

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference

Summary

Effective user research with people with disabilities helps move digital resource design from a focus on technical compliance to ensuring the resource successfully addresses genuine needs of people with disabilities. Learn ways of reducing effort and cost of user research with people with disabilities, while still gathering high impact input that helps create more accessible and usable digital resources and products.

Abstract

When accessibility strategy relies on a focus on compliance with technical accessibility guidelines, we risk creating a technically accessible solution that is of limited practical use to people with disabilities. That’s why it’s so valuable to involve people with disabilities throughout the process of defining, designing and developing digital resources and applications.

User research plays an important role in understanding current state, helping us to define the problems a digital resource should address, and come up with solutions. User research also helps us evaluate solutions through assessing how well a proposed design helps solve these problems. Involving people with disabilities in user research helps ensure that disability and accessibility considerations influence decision-making.

But traditional high-cost, complex research methods are difficult to apply in many situations. So, as we move to a more agile approach to digital resource design, and also deal with constraints on what we can do, especially during the COVID-19 pandemic, we have to become more creative in how we do user research. Constraints bring interesting opportunities to involve people with disabilities in lower-cost, high-impact user research activities.

In this session, we’ll:

  • look at ways in which we can effectively work with people with disabilities throughout the process of creating digital resources.
  • discuss how to adapt common user research activities to effectively involve people with disabilities, taking into account constraints on time, resources and finance.
  • explore how to apply these methods to gather reliable data, and use it to make informed decisions on what to create and how.

Attendees will learn flexible and effective methods for participant recruitment, activity design and data analysis. At the end of the session, attendees will identify effective ways to apply user research methods with people with disabilities, and enhance the inclusive design process.

Keypoints

  1. User research with people with disabilities helps make more inclusive digital products
  2. User research methods can be complex and costly to apply
  3. Adapting methods to deal with constraints can help ensure user research yields reliable, useful data

Disability Areas

All Areas

Topic Areas

Accessible Course Design, Accessible Educational Materials, Faculty Development & Support, Research, Uncategorized, Web/Media Access

Speaker Bio(s)

David Sloan

David Sloan is Research and Strategy Lead for TPGi. He’s spent over 20 years as an accessibility and inclusive design researcher, educator and consultant, helping people to create and provide great digital products and services that can be used by as many people as possible, regardless of disability. He joined TPGi in 2013, having previously worked at the University of Dundee’s School of Computing, one of the world’s largest academic research groups investigating disability, ageing, and inclusive technology design.

Handout(s)