Inclusive UX design techniques for ethically sensitive online experiences

Handouts Media

Scheduled at 8:00am in WB II on Wednesday, November 15 (2017).



  • David Sloan, UX Research Lead, The Paciello Group

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


As a society, we're increasingly aware of the ethical responsibility to design technology that minimizes harm and is sensitive to edge-case scenarios. In this presentation, we show how a focus on inclusive design and disability can give us a head-start on ethically-aware tech design, helping the thoughtful design of educational experiences.


Our capacity to create faster, smarter technology always seems to be greater than our capacity to create technology that is sensitive to people’s needs and to its impact on their lives. How do we avoid creating user experiences that are awkward, embarrassing, frustrating or harmful for people who have most to gain from the potential of digital products and services? How can we make sure we don't forget the need to accommodate less common, but high-impact scenarios?

Prioritising accessibility and inclusive design helps us accommodate a greater number of valid interaction scenarios than we would do if we attended to “normal” users in “normal” situations. Using case study examples, and with a focus on an education setting, this session will explore practical ways you can increase involvement of people with disabilities in UX activity throughouout the design process, in a pragmatic and effective way that results in a positive impact on user experience for everyone.


  1. Learn about the connection between ethical design and inclusive design
  2. Become familiar with ways of involving people with disabilities throughout the design process
  3. Develop techniques for identifying and designing for edge-case scenarios

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing, Mobility, Vision

Topic Areas

Accessible Course Design, Other, Uncategorized, Web/Media Access

Speaker Bio(s)

David Sloan

David Sloan is User Experience Research Lead for The Paciello Group (TPG). He’s spent the last 16 years as an accessibility and inclusive design researcher, educator and consultant, helping people to create great digital products and services that can be used by as many people as possible, regardless of disability. He joined TPG in 2013, having previously worked at the University of Dundee’s School of Computing, one of the world’s largest academic research groups investigating disability, ageing, and inclusive technology design.