Implementing a 360 Degree Document Accessibility Solution



  • Dennis Quon, Director, Document Accessibility Solutions, Crawford Technologies Inc.

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


Organizations are struggling to create a culture of inclusion. Making documents, web pages and content is critical. What are the best practices to meet and enterprise's requirements. How do identify, remediate, and author documents in an inclusive manner. We'll discuss tools and technology, while also discussing future trends.


Educators, government, and commercial organizations are struggling to implement solutions for digital and physical accessible content. Organizations need to understand where to best implement digital document and physical alternate formats.

Organizations need to consider best practices for authoring tools, accessible templates, tagging tools, tools to find inaccessible documents, validation techniques, and tools to scale accessible formats such as PDF and HTML5. These tools must be driven into a culture of inclusion and considered at the time of authoring. We will discuss tools and solutions aimed at the future. This includes scaling, auto tagging, template tagging, solutions to produce alternate formats like braille, audio, and large print accommodation formats.

We will discuss: - Authoring tools - Trends for the future - Scaling for high volume transaction or system generated documents - alternate formats - Testing and quality assurance


  1. Identify organizational areas that generate content and what technology should be applied
  2. How to develop a suite of tools to fit organizational needs for digital and physical alternate formats
  3. How to implement tools or services to meet the needs for accessible digital and physical alternate formats

Disability Areas

Cognitive/Learning, Vision

Topic Areas

Accessible Educational Materials, Alternate Format, Assistive Technology, Uncategorized

Speaker Bio(s)

Dennis Quon

Dennis B. Quon has over 30 year’s of experience in the document industry and over 10 years of experience in the document accessibility space. Before joining CrawfordTech, Dennis worked for Canadian Federal Government, Xerox and in the role of Vice President of Sales for 13 years at a Canadian Print Service Bureau. Dennis began work in the accessibility space at the University of Ottawa his alma mater. Within Crawford Technologies, Dennis leads the Document Accessibility Services and Solutions business at Crawford Technologies’ business providing accessible documents to the visually challenged and automated software solutions to the transactional document industry. Dennis Is a graduate of the University of Ottawa with a B.Comm specializing in Management Information Systems and a Bachelor’s of Social Science.