Closing the Gaps with the Doorman Project

Presented at 9:15am in Waverly on Friday, November 18, 2016.



  • Douglas Loo, ADA Compliance Director, Xpanxion

Session Details

  • Length of Session: 1-hr
  • Format:
  • Expertise Level: Not provided
  • Type of session: General Conference


Learn how the Doorman project adds a human touch to compliance using disabled Veterans that close the gaps in compliance efforts while opening the door to opportunity for Americans with Disabilities.


The Doorman Project is a Free service provided to Disabled Americans and Veterans who need help navigating websites, Web Applications, filling out online forms, and completing tasks Online. We are in fact opening the door to the Internet, breaking down barriers, and reporting related problems to site owners in hopes of opening the door to opportunity for this great community of people.

The service is provided through a Live ADA Help Desk that is staffed by Disabled Veterans and is operated 24 hours a day for all 365 days of the year. By using our Disabled Veterans to help others with disabilities as virtual companions, we hope to provide a new career mission and purpose for our heroes.

Disabled Americans can reach this service via our Web Site, from our sponsors sites, or even text messaging. From there customers will be engaged by our heroes via chat, TTY, and screen sharing to resolve and report their issues and overcome the current barriers they face.


  1. Current state of Compliance
  2. Accessibility Framework GAPs
  3. The Doorman Project Opportunity

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing, Mobility, Vision

Topic Areas

Accessible Course Design, Administrative/Campus Policy, Alternate Format, Assistive Technology, Legal, Web/Media Access

Speaker Bio(s)

Douglas Loo

Doug Loo retired from Federal service November 2012 as the senior technology advisor to the Office of Informatics Division and Section 508 Coordinator for the combined Centers, Centers for Disease Control and Prevention. He developed the infrastructure and the team for CDC’s web presence in 1994 resulting in deployment of and continued to oversee all of CDC’s web presence including Social Media sites, Enterprise Content and Document Management platforms, Collaboration and Knowledge management systems, and global web applications like VTRAX, the national vaccine tracking system. As an early adopter of accessible IT, Mr. Loo became the first Section 508 coordinator for the CDC and developed many of the policies, change management, and governance for Section 508 within HHS and the CDC. His Application Framework for accessible IT is still in use at the Agency and he is called on periodically to review and train coordinators across multiple federal agencies.