- Jacqueline Tolisano, Engagement Manager, Optum
- Length of Session: 1-hr
- Format: Lecture
- Expertise Level: Beginner
- Type of session: General Conference
This session discusses tips, tricks, and techniques for hiring qualified accessibility experts to help any organization meet its accessibility goals including tips on how to structure an interview process, what questions to ask during interviews, addressing different types of accessibility skills, and how to grow your own accessibility experts.
Having a structured hiring process specific to accessibility ensures you hire the right candidates for the job. In order to effectively manage the hiring process it’s important to understand the size team you will need to effectively manage accessibility work for your organization, hiring accessibility engineers with a variety of accessibility expertise (document, mobile, web, etc.), fully vet potential candidates by asking important questions that reveal their technical knowledge, soft skills, and overall team fit, and grow your own experts by developing a training program to bring in interested internal candidates.
Jacqui will share her experience as a hiring manager in helping Optum and United Healthcare hire qualified candidates for their ever-growing accessibility services team.
- Learn how to structure your own hiring process tailored to meeting your accessibility needs.
- Hire the right candidates by creating specific interview questions related to both technical and soft skills.
- Develop a Grow Your Own program to identify and groom internal candidates for a career in accessibility.
Jacqueline Tolisano is an EngaManager at Optum and a web accessibility subject matter expert. She leads a team of digital accessibility engineers who complete assessment and validation work to ensure the company’s online content meets WCAG 2.0 AA standards. Prior to her role at Optum, she worked for the Carroll Center for the Blind in Newton, MA as a Web Accessibility Specialist. She enjoys helping others learn about accessibility and sharing her passion for making content truly enjoyable for all users.