A Year of Remediation: Content and Cultural Change at a Higher Education Learning Company

Bios & Handouts

Scheduled at 9:15am in Cotton Creek II on Friday November, 18.



  • Rachel Comerford, Director of Content Standards, Macmillan Learning

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference


We all have the same goal of creating accessible content and products for students. So why does it sometimes feel as though we’re all speaking a different language when we try to reach that goal? This presentation explores the steps that one company has taken in the last year to break down those barriers and the lessons learned along the way.


Getting accessible content should be easy, whether it’s a brand new product or a legacy, backlist product that needs to be remediated but when it comes to working out what needs to be done, when, and how; there are a lot of places that the conversation can stall. I’ll explore the many areas that schools and content providers can strengthen their relationships based on lessons learned – from building a stronger shared vocabulary, to establishing a mutual definition of accessibility, to sharing information about testing and how to respond to testing results. I hope for a lively dialogue from the audience about their own experiences and contributions of their lessons to help with the overall learning experience of the group.


  1. An overview of the lessons learned from the changes made in the last year.
  2. Outlining methods for getting better results from publishing partners.
  3. How to keep the dialogue open about accessibility needs and accessible content development.

Disability Areas

Cognitive/Learning, Deaf/Hard of Hearing, Mobility, Other, Vision

Topic Areas

Alternate Format, eBooks, Faculty Instruction/Accessible Course Design, Information Resources, Web/Media Access

Speaker Bio(s)

Rachel Comerford

Rachel Comerford has more than a decade of experience working with print and digital product development. Her interest in finding new ways to reach learners - from early to late in life - and making their digital experience a pleasant and productive one led her to the world of accessible content and technology. It's there that she learns something new (and ten things that she doesn't know) every day. In the last year her focus has been primarily on introducing new accessibility initiatives to her colleagues at Macmillan Learning.


  • A Year of Remediation

    Content and Cultural Change at a Higher Education Learning Company

    PowerPoint presentation for AHG 2016

A Year of Remediation