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I Was Wrong! Build Your Successful Accessibility Program by Learning from My Mistakes

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Presented at 4:00pm in Meadowbrook I/II on Thursday, November 15, 2018.

#17337

Speaker(s)

  • Angela Hooker, Microsoft

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: All Levels
  • Type of session: General Conference

Summary

Whether or not you're new to the field, when you manage an accessibility program, you can fall into common traps--but there's no need to! Learn from my observations and old mistakes! Get tips for running a successful program and avoiding poor management choices, poor policy, poor planning, and more that can hinder your program.

Abstract

So, you're leading an accessibility program...how's that working out?

If you're a new accessibility program manager or a seasoned pro, you can still make rookie mistakes. I sure have, and that's after over 16 years of running accessibility and user experience programs!

Has your laid back nature defeated your process-driven "evil twin"? Does your site's written content defeat the accessibility features that your other team members created? Are you unsure why your developers still "don't get it"? Do your leaders avoid you and conversations about accessibility, except to say that "It's great!"? Or perhaps your web management direction--when it comes to overall content, design, and development choices--doesn't quite support the needs of your audience, and you're not sure where things are going wrong.

My experience from the corporate and government sectors will help you plan your program, whether it's for a higher education, corporate, or government environment. Get on track with process, program management, setting proper expectations, and more to help you drive great user experiences and real accessibility across your organization.

Keypoints

  1. Learn the common mistakes in creating and sustaining an accessibility program and how to avoid them.
  2. Understand the importance of setting boundaries for accepting and establishing program responsibilities.
  3. Get tips to manage the overall content, design, development, and testing--which drive your program's success.

Disability Areas

All Areas

Topic Areas

Uncategorized, Web/Media/App Access

Speaker Bio(s)

Angela Hooker

Angela Hooker is a Senior Accessibility Product Manager at Microsoft, where she's built a center of expertise for accessibility, user experience, and universal design. She's brought her web management, development, design, accessibility, and editorial and content management expertise to the government and private sector for over 20 years. Angela also advocates for role-based accessibility and believes that teaching people how to incorporate principles of accessibility in their everyday work creates a sustainable program and produces the most accessible user experiences. In addition to accessibility and universal design, she supports plain language and web standards. Angela speaks on and writes about accessibility, user experience, and plain language.

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