Crucial Conversations for Getting to Yes and Getting Past No

Bios & Handouts

Scheduled at 2:15pm in Standley II Lab on Thursday, November 16 (2017).



  • Krista Greear, Access Text and Technology Manager, Univeristy of Washington

Session Details

  • Length of Session: 1-hr
  • Format: Lecture
  • Expertise Level: Beginner
  • Type of session: General Conference


A practical application of principles from Crucial Conversations by Kerry Patterson and Joseph Grenny; Getting to Yes by Roger Fisher, William Ury, and Bruce Patton; and Getting Past No by William Ury.


Technology professionals in higher education need to have both the technical know how but also the people skills to be heard. Based on three popular communications books, I will take the principles from these texts and share case studies of how these principles were helpful as we strive to increase accessibility across a higher education institution. These case studies will span a period of 6 months during a time of change. While probably one of the least technically-focused sessions at Accessing Higher Ground, this hour may be the most applicable to all attendees as we learn to communicate more effectively.


  1. Understand the principles from 3 popular communication books.
  2. See how these principles were used on a higher education campus, while lobbying for accessibility.
  3. Discover new strategies for more effective communication.

Disability Areas

Topic Areas

Other, Uncategorized

Speaker Bio(s)

Krista Greear

Krista’s love for helping students, technology and data is a great fit for her position as the Access Text and Technology Manager, where she provides accessible textbooks, course packs, articles and other instructional materials. She has served in higher education disability services, providing students with alternate text for 8 years — 4 as a part-time employee at Central Washington University and 4 years full-time at the University of Washington. She is involved with the UW’s Web Council, Approaches on Accessibility interest group, Online Advising group and Husky Toastmasters. In her graduate work in Educational Technology, Krista aims to learn more about the tools, content and strategies faculty use to teach online and hybrid courses in order to train faculty how to create accessible-born courses, degrees and programs.


Crucial Conversations for Getting Past No and Getting to Yes PowerPoint